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IMPORTANT: Save all contracts, sales receipts, canceled checks, owner’s manuals and warranty documents. To avoid problems, read and follow product and service instructions. The way you use or take care of a product might affect your warranty rights. The first step in resolving a consumer problem is usually to contact the business that sold you the item or performed the service. If you wish to go directly to the headquarters of the company or the manufacturer, ask if they have a consumer affairs office and, if so, report the problem directly to them. Otherwise, communicate with a manager or the president of the business. See Corporate Consumer Contacts for contact information on several hundred corporations. If you don’t find the company you are looking for, check the product label, warranty or other papers you received at the time of purchase. These reference books at your public library also have helpful information:
Keep in mind the name of the manufacturer or parent company is often different than the brand name. You may also be able to get a corporation’s address from the Attorney General’s office in the state where the company is incorporated. |
Consumer Resources Resolving Consumer Disputes: Mediation and Arbitration Top 10 Tips For Holiday Shopping
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