Both Maria and I thank you from the bottom of our hearts for helping us out with (our) situation.

As you know in our previous conversation, we have tried to rectify the problem, but to no avail. No one wanted to listen or help us so we turned to our attorneys for assistance. It’s wonderful to have a staff like yours to assist in matters like this. Your letter to (our cable provider) has saved us a lot of frustration. Again thank you.

Megan Cook
Indiana

I recently did a training in Columbus, Ohio, for my Pre-Paid Legal team. I flew back home on a Sunday night, on a flight that was delayed in Chicago. When I arrived in Moline, Illinois, that night, my luggage did not. I went to the claims counter and filled out a lost luggage claim form and went home. The next morning the airline called and said they had my luggage and it would be delivered to my home within the next two hours. Several hours later they called back and said they had lost the luggage again. Evidently the bag was put on the luggage carousal and was taken by someone else. They advised me to give them three days to find the bag. Three days later when the bag had not turned up they told me to start the claim process.

For anyone who has lost luggage, “the claim process” is a nightmare. The airline allows you 45 days to find receipts for everything that was in the lost luggage. You then fill out a seven page form and mail or fax it in. No receipts means no payment. After taking two hours to fill out the forms, I faxed in the paperwork. A week later I called the claims department to check the status of my claim. As you can imagine I was very upset when I was told there was no claim pending on my lost luggage. They could not find the claim I had submitted. I immediately faxed the claim back into the claims department. About a week later I again checked on the status of my claim. This will sound unbelievable, but again they had lost the claim I had made. They lost my luggage twice in 24 hours and now two claims! I informed the lady that they had also lost my business and I would be contacting my attorney. I was very rudely told that calling an attorney dose not scare them, and that if they did not have my claim within 45 days of the original lost luggage date I would not be compensated for my loss. I was also informed that after they received the claim paperwork, I could expect reimbursement in 6-8 weeks.

I called my provider law firm immediately. (My provider attorney) returned my call shortly. I informed him of everything that had happened along with the names of everyone I had talked to. I faxed him all the paperwork, including my claim form. He then wrote a two page letter to the airlines. Ten days after (he) sent out the letter, I received a written apology from the airlines and a check for $2,500!!

When dealing with an organization as large as the airline industry, one must have an attorney to be heard. I thank God for Pre-Paid Legal Services Inc. and great attorney’s like (my provider attorney).

William Walker
Iowa

Linda Kedy
Georgia

(My provider attorney) helped with a cell phone problem and (another provider attorney) with an auto lease problem.

Both cases ended with positive results, in my favor. I just want to say “thank you!” I appreciate your help with these matters.

Greg Nauman
Iowa

I am writing you this letter to express my complete satisfaction with the job done by my provider firm…in Phoenix, Arizona.

In April of 2003 I lost my father to cancer. During the last four months of his life he was under the care of [a local hospital]. In September of 2003 I began receiving bills in the amount of $2850 for the balance of his care that was not paid by Medicare or his secondary insurance carrier. I was certain that I could not be liable for this amount and immediately called [the hospital].

In all I ended up calling [the hospital] six different times and each time I was assured that I was responsible for this bill. I requested that they show me anything that I had signed agreeing to pay any unpaid balance in the event of his death, and I also requested copies of the medical bills sent to his insurance carriers and the payments made on his behalf. I never received these requested items.

In early June of 2004 (14 months after my father’s passing) I received a knock at my door and was handed a certified letter from [the hospital]. I decided that enough was enough, and first thing [that] Monday morning, I called my Pre-Paid Legal provider.

The attorney…sent a letter requesting the same items that I had requested numerous times. One week later I received a call from the [hospital’s] accounting department. The woman that I spoke with apologized for the “hassle” and explained that they had made an error and that I should have never been billed. They also apologized for the additional stress that had been placed on me due to their oversight.

Thank you [provider firm] for resolving this issue with one letter!!! Thank you Pre-Paid Legal for making this much needed service available to my family for such a reasonable price. This is a service that every family should have when situations like this arise.

J. Burton
Arizona